![]() ![]() ![]() So how much time do you have for this? Or you can just pay them $99 for them to ship you a hard drive with your files on it. ![]() Restore is broken, at Carbonite, and they won't fix it but they will happily spend your time on support calls to identify their bugs and find workarounds. And if it's still not working, we'll escalate to Tier 3 support." So backup is working (? Maybe? How would anyone know?!). Click the button below to return to your portal and create a support ticket. If you want to go folder by folder, looking through your files on their website to recover the important ones, and pick out the empty files to remove them from the list of files to be downloaded, you have more patience than me! Oh, and the rep stressed to me that although the Carbonite download function says it can handle up to 5000 files at once, "smaller downloads are better!" "Can't stress this enough, smaller downloads are better!" "And if you have any ongoing problems with your downloads, please reply to my email and we'll spend the time to go through it and be sure that the website is working for you. If you are trying to download a bunch of your files and some of them happen to be empty files, the downloaded ZIP file Carbonite gives you will be invalid. If you are trying to access your files from Windows to Mac or vice versa, you'll have to download them bit by bit, rather than all at once. I just spent a half hour on the phone with the Carbonite support rep. Which means it's really hard and painful to recover your files when you want them. To find a local dealer near you click here.Backup works great. There are a number of dealers in the greater Portland area who can assist with questions, purchasing, and many do installations. While we love meeting our customers, we unfortunately are not set-up to help walk-in customers. Return Request - Need to return an item purchased direct from us? In no event shall Carbonite be liable for any direct, indirect, incidental, special, punitive or consequential damages of any kind, including, without limitation, those resulting from loss of use, data, or profits. ![]() Order Tracking Request - Request tracking on an order placed on website, or through customer service. Additional terms and conditions applicable to Carbonites services are available upon purchase of such services, or upon request. As part of Darth Vaders attempt to capture Luke Skywalker in Star Wars: The Empire Strikes Back, Han Solo served as both bait and test. General Product Questions-Need instructions, replacement parts, or have questions on how a product works. Should you run into difficulty you can also contact customer. You can set a backup schedule, restore files, manage your Carbonite account, and instruct Carbonite to use less of your Internet bandwidth. Warranty S upport- Something not working quite right, or parts missing from a new product. The Carbonite InfoCenter / application is your visual interface to view information about Carbonites progression, as well as available options. Courier Recovery is the process of contacting Carbonite, working with a Recovery Specialist to retrieve your backup, and receiving a form of media (DVD, external hard drive, etc.) with a copy of your backed up files to your address via mail for a 175.99 fee per computer. Online Support: Answers to many common questions can be found here.To submit a question to our support staff click a link below.įit Questions - Need help with what will fit your vehicle, or having issues fitting your rack or accessory to your vehicle? Requesting a Courier Recovery Drive for Carbonite Safe Backup Pro. Support Hours: Mon thru Thurs: 7am - 4pm PT and Fri: 7am - 11am PT to speak to a Consumer Service Representative. we offer the following ways to contact us: ![]()
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